📦 Shipping Overview

At POKBON Marketplace, we work with trusted vendors across Ghana to ensure your orders reach you safely and on time. Our shipping policy applies to all products purchased through our platform.

🗺️ Delivery Locations

We currently deliver to the following regions in Ghana:

• Greater Accra: All areas including Accra Central, Tema, Kasoa, Madina, Legon, East Legon, Spintex, Teshie, Nungua, and surrounding communities
• Ashanti Region: Kumasi and major towns
• Western Region: Takoradi, Sekondi, and surrounding areas
• Central Region: Cape Coast, Winneba, and major towns
• Eastern Region: Koforidua and accessible areas
• Northern Regions: Tamale and select locations (contact us for availability)

Note: If your location is not listed, please contact us at +233 55 678 0200 to check if we can arrange delivery.

💰 Shipping Costs & Delivery Times

Location	Delivery Time	Shipping Fee
Accra Metro (within city limits)	1-3 business days	GHS 30 - GHS 50
Greater Accra (suburbs)	2-3 business days	GHS 30 - GHS 80
Regional Capitals	5-10 business days	GHS 100 - GHS 200
Remote Areas	5-7 business days	GHS 50 - GHS 150

📋 Order Processing

Order Confirmation

Once your order is placed, you will receive:

• Immediate order confirmation email
• SMS notification with order number
• Vendor confirmation within 2 hours (business hours)

Processing Time

Orders are processed Monday to Saturday (excluding public holidays):

• Orders placed before 2:00 PM: Dispatched same day
• Orders placed after 2:00 PM: Dispatched next business day
• Weekend orders: Processed on Monday

Order Tracking

Track your order status:

1. Log in to your POKBON account
2. Go to "My Orders"
3. Click on your order number
4. View real-time delivery status

💳 Payment & Delivery Options

1. Cash on Delivery (COD)

Pay when your order arrives at your doorstep.

• ✅ Available in all delivery locations
• ✅ Pay exact amount to delivery agent
• ✅ No online payment required
• ⚠️ Maximum COD limit: GHS 5,000 per order

2. Online Payment (Paystack)

Pay securely online with:

• Mobile Money (MTN, Vodafone, AirtelTigo)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer

Benefit: Orders paid online are prioritized for faster processing!

3. Store Pickup

Collect your order from our pickup locations:

• 📍 POKBON Hub - Accra (East Legon)
• 📍 POKBON Hub - Kumasi (Coming Soon)

Note: FREE pickup available for all orders!

📞 Delivery Coordination

Before Delivery

Our delivery agent will contact you:

• Phone call to confirm delivery address
• Agree on convenient delivery time
• Provide estimated arrival time

During Delivery

Important: Please inspect your package before accepting delivery!

1. Check package for any visible damage
2. Verify product quantity matches your order
3. For COD: Pay exact amount to delivery agent
4. Request delivery receipt

🚫 Non-Deliverable Orders

Orders may not be delivered if:

• Customer is unreachable after 3 contact attempts
• Incorrect address provided (beyond correction)
• Customer repeatedly reschedules delivery
• Security concerns at delivery location

Failed Delivery Charges:

• 1st failed attempt: FREE redelivery
• 2nd failed attempt: GHS 20 redelivery fee
• 3rd failed attempt: GHS 30 redelivery fee + possible cancellation

Unclaimed orders will be returned to the vendor after 7 days. Refund (if applicable) will be processed minus shipping costs.

📦 Package Security

We take package security seriously:

• 🔒 All packages are sealed with POKBON security tape
• 📸 Photo verification at key checkpoints
• 📱 Real-time GPS tracking for deliveries
• 🆔 ID verification for high-value orders
• 📝 Signed delivery confirmation required

⚠️ Shipping Delays

Delays may occur due to:

• 🌧️ Bad weather conditions
• 🚧 Road closures or traffic
• 🎉 Public holidays
• 📦 High order volume (peak seasons)
• 🗺️ Remote delivery locations

We will:

• Notify you promptly if delays occur
• Provide updated delivery estimates
• Keep you informed via SMS and email

🌍 International Shipping

Currently Not Available

We currently only ship within Ghana. International shipping is coming soon!

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